PACIFICA GROUP —Leading Real-Estate Company based in India and The USA.
- USA- Headquartered in San Diego, USA. Founded in 1977.
- USP: Signature Life space Creations
- A 2.6 billion dollar multi-national real estate conglomerate
- Real Estate Portfolio includes Hotels, Office Buildings, Residential Townships, Condos, Retail Shopping, I.T Parks and Land Development Projects in the US & India.
- Indian Head Office- Ahmedabad. Multi-type Real Estate Projects at: Chennai, Ahmedabad, Baroda, Bangalore, Pune & New Delhi.
- HOTELS: Famous Bangalore Hotel COURTYARD BY MARRIOT, at Silk board junction & COURTYARD BY MARRIOT, Ahmedabad is a Pacifica project.
- RESIDENTIAL: Bangalore-Hamilton Tower, plush residential complex at Silk board junction. A number of state-of-the art residential projects successfully completed in Ahmedabad, Vadodra, Chennai, Hyderabad & Pune.
Training & Consulting Roles:
Created a customized training & facilitation- ‘Between the Lines’ – A last mile Solution specifically for the Sales, Marketing & CRM teams for the hi-end Chennai based Residential Project, Pacifica Aurum & Aurum villas.
Aim: of the 2 day training session was to identify Perspective Lags that are sub-textual in the client- employee interaction and are the basis of relationship management.
Specially created Training Content took the participant through a unique understanding of the hidden sub-textual and non-verbal behavioural patterns that customers may exhibit. The key to success would be in being aware and thus creating an overwhelming client experience.
Post Chennai was immediately signed on for the Ahmedabad and Baroda project teams as well.
If you are in a Customer-centric business & would like to know how we could help you, click here
The Key to program SUCCESS:
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- We super-customized the training & covered every little nook & cranny – a huge emphasis on nuanced approach & sub-text. We looked at not how communication would broadly work to potential and existing customers but how it was the subtlety, the lesser spoken non-verbal gestures, body language inflections, a heightened awareness of Image Management & we fortified it heavily with the understanding of Sales Cybernetics, the emotional triggers & the game changing perceived VALUE understanding –customers are always sub-consciously judging & comparing everything. How do you stack communication parameters?
- Everything eventually was heavily focused on non-intrusive yet effective probing & Selling.
Why Hire Us?
I want to Consult You
At first when I met Kurush in my office in Ahmedabad, I was thinking, ‘oh! Another trainer’. He instantly spoke my mind when he said what you’re looking for is TRANSFORMATION bottom up and not just a training session. Skeptical as I was, we decided to go ahead with a two day turn-key training session for our Chennai Project, Pacifica Aurum. What impressed me was his diagnostic & consultant like approach to understanding our problems and the introspective experiential sort of session the sales, pre-sales and customer service staff had undergone was quite exceptional to say the least. Post the Chennai session, I straight away saw merit in having him for our Ahmedabad and Baroda teams.
Not just that, Kurush being a Business Development professional him-self, he understood the importance of follow-up which was implemented for several weeks as imperative to any sustained transformation objective. His overall approach and fundamental understanding of not using training as an end but rather as just the medium is what makes all the difference.
I have no hesitation in recommending Kurush as not just a very engaging trainer but a professional who lays great emphasis on introspection
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- – Sanjil R Chandani, Executive Director for Pacifica Group of companies
Consulting aspect:
- Was consequently hired for a 2 hour session post training sessions to sit with the Marketing Analyst to provide her information & implement understanding of how Overall Project (Real Estate)
‘Value’ with can be calculated in relation to Cost and then a Benefit based on various parameters using a tangible. This matrix can be tweaked to clearly show Project Benefits in comparison to competition. This clarity further equips the sales team to quantify and qualify their proposition in far more convincing manner to clients.FOR MORE INFORMATION:
If you are in a Customer-centric business & would like to know how we could help you,
click here